Client Case Studies

Our relationship with IKEA over the past few years has spanned many aspects of the organization, working directly with the retail group in Sweden, Inter IKEA Systems B.V. in Holland and the training departments for IKEA UK and Inter IKEA Systems B.V., with a primary focus in e-Learning, but also working on Internet and Intranet projects, provision of hosting services, as well as a number of application developments.

We have worked closely with Inter IKEA Systems B.V., as part of the IKEA Business College in Holland, to implement a new e-Learning strategy for the group’s franchise partners. This involved developing courseware alongside other suppliers and implementing a pilot of Learning Manager – Release 1.0 to provide delivery and administration of both online and stand-up training.

We subsequently became involved in a pilot programme with IKEA UK, developing a number of e-learning courses; through sister company Digits Industries Ltd, which are delivered via our hosted Learning Manager – Release 2.0 System.
IKEA UK, like other early adopters of our system, has played a major part in the design and feature rich capability of the latest release of Learning Manager. We value our clients’ opinions and are keen to work in partnership, listening to suggestions that will constantly improve our solutions.

Working with a focus group of L&D specialists within IKEA, the standard Learning Manager system has been customised to match IKEA terminology and working practices. Some new features within the current iteration of the LMS have been developed as a direct response to suggestions and feedback from IKEA, such varying degrees of management at a store level, as well as customisation of the "Development Plans" to caters for both a "Competency Framework" approach to training and an individual tailored career path.

We are proud to continue providing Learning Manager and bespoke courseware development services to this uniquely run, retail giant. We have a great deal of empathy with the IKEA culture and have adopted many aspects of the company’s ethos in our own business ideals and working practices.